Often asked questions

What is a Laguuni?

Laguuni is a floating water sports centre and community. People of all ages are welcome to hang out, eat, enjoy sauna and water activities. Individuals, enthusiasts, groups of friends, families, bachelor and bachelorette parties and corporate groups can choose from a wide range of activities to create the experience that suits them best.

At Keilaniemi, the restaurant serves drinks and simple food made from fresh ingredients. A pleasant wood-fired sauna and a new electric sauna offer soft soaks where you can relax after an activity or just for fun.

DIRECTIONS

How can I get to Laguuni?

See the directions to Keilis here, Hietsu here and Mustikkamaa here!

APPOINTMENTS AND FEES

How do I book an activity?

The easiest and safest way to book an activities is via the online booking form here. You can also book on the spot if there are places available.

NOTE! You can save €2 on ticket prices by booking your place online.

What does it cost and how can you pay?

You will see price lists for all activities in our online shop here. If you want to book a programme for groups, you can find more information here.

You can pay online and at the Laguuni info desk with a variety of debit and credit cards (excluding Amex at the info desk). We also accept cash and a variety of vouchers and cards such as Smartum, Epassi and Edenred.

You can use sports cards to pay for equipment hire, courses, excursions and season tickets. You can easily pay for your sports credit directly in our online shop (Smartum subscription limited to one product at a time) or alternatively you can make a reservation by calling Laguuni on 029 170 0353 or emailing info@laguuniin.fi.

NOTE! The vouchers and cards are personalised.

By the way – cash is not accepted at the Hietsu branch.

Is it possible to cancel a booking?

A customer’s booking is always binding, and obligates full payment for the service or product booked. In case of illness, the private customer
may be rescheduled if notified by telephone at least 12 hours before the start of the booking on 029 170 0353. You can read our terms of service here.

Rain is not a problem, many of our sports get wet anyway 🙂 However, the Lagoon reserves the right to cancel an event on the same day if weather conditions make it unsafe to hold the event. In this case we will contact the clients separately.

Laguuni reserves the right to cancel online private bookings due to overlapping events up to 7 days before the booking.

Can I extend the validity of my gift voucher?

All serial and gift vouchers sold are valid for one year from the date of order. The customer has the possibility to extend the validity period for 6 months for an additional fee of €10. The customer should contact Customer Service at info@laguuniin.fi before the expiry date of the gift card.

QUESTIONS ABOUT ACTIVITIES

Do participants need to be able to swim?

All Laguuni activities require swimming skills according to the Nordic Swimming Definition. The Nordic Swimming Definition: a person can swim 200 metres continuously, of which at least 50 metres on their back.

Is there an age limit for the activities?

There is no upper age limit for the activities! However, you must be over 6 years old and able to swim. Children under 12 must be accompanied by an adult guardian who is responsible for the child throughout the activity. One adult can supervise 2 children at the same time. Supervision from the beach is sufficient, but there is plenty of fun for parents in the water park 🙂 Participants under 18 years of age must provide their guardian’s contact details at the time of booking.

The minimum age for canoeing is 13 years and for kayak rental 15 years. Children under 15 years of age can go kayaking with an adult. Participants under 18 years of age must provide their guardian’s contact details at the time of booking.

How long can I stay on the water in one wakeboarding session?

One booking lasts a total of 60 minutes. There is always room for 4 people on one lesson, on one cable, so the total wake time is at least about 15 min/person. The shifts are about 5 min each, so each person will have about 3 x 5 min of wake time. You should be ready for your own shift, so that the shifts will go faster and you will have more time for everyone!

What do you need to bring with you?

You should bring a bathing suit and a towel if you want to go to a water park, wakeboarding, jet-skiing, Sup-polo or paddle-boarding. Our indoor space on the dock is very limited, so weatherproof equipment is important.

Lockable lockers are available at Laguuni Keilaniemi and Mustikkamaa. Laguuni has padlocks for the lockers or alternatively you can bring your own lock!

At Laguuni Hietsu you can leave your valuables in the employee cubicle.

What to do if blue-green algae appears at Laguuni?

In Keilaniemi, we have occasionally found a small amount of blue-green algae, and in very rare cases even a lot. If there is little blue-green algae, we recommend careful showering after the activity. In case of blue-green algae, the client can also request a rescheduling for another day. We always try to inform @Laguuni about the blue-green algae situation on our Instagram account in the News section.

What is Itämeri Plogging?

Laguuni Keilaniemi and Mustikkamaa locations have Itämeri kayaks, which can be freely reserved for cleaning at itameri.info. The aim of Itämeri Plogging is to involve people in cleaning up the sea with cleaning kayaks and thus, through action, change environmental behaviour on a larger scale. The project will culminate in a community event on John Nurminen’s Baltic Sea Day, when we will enable a large number of volunteers to plog at the same time.

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Liity mukaan @Laguuniin niin saat meilitse etuja ja tietoa tulevista tapahtumista. Laguuni-yhteisölle luvassa myös muita yllätyksiä!